PCB traces all failed - design and history no longer available
in progress
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collinsemasi
Hi Roman Sandoval
Our team was able to restore this version of your project which is only a few minutes before you logged off.
Could you please check it out and let me know if that is sufficient to unblock you or you think it lacks significant progress which you had already made.
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Roman Sandoval
collinsemasi This works! Thank you!!!!!!
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collinsemasi
Hi Roman Sandoval
Can you recall when exactly the PCB disappeared? It doesn't have to be an exact time but the more accurate you can get the better.
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Roman Sandoval
collinsemasi It was visible 11/4/24. The issue was observed when I opened the project 11/5/24.
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collinsemasi
Roman Sandoval: Thanks for that. So to just get this clear. On 4th when you logged off everything was okay but on 5th the first time you opened your project the PCB was missing and you weren't able to make any changes right?
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Roman Sandoval
collinsemasi yes, that is correct. And I can’t seem to revert back with the PCB populated.
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collinsemasi
Roman Sandoval: Thanks for clarifying that. I'll be following up with you if we need more info as the work continues.
Gretel Bot
in progress
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Roman Sandoval
This is what I'm seeing:
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collinsemasi
Roman Sandoval: Are you able to see this button
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Roman Sandoval
collinsemasi Hello, yes and confirming on the other thread that you were able to get access several days ago. Any updates regarding how to rescue and resolve this issue? We've paused design work on your platform due to this.
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collinsemasi
Hi Roman Sandoval:
Yes I can confirm I got access to the project immediately you shared it on the other thread.
I've escalated this issue internally and the work of finding a fix for it has began and you should see updates as the engineers work on it.
We apologize again for having to pause your work because of this bug!
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collinsemasi
Hi Roman
So sorry that all your PCB traces failed. Could you please share a link to the project where this happened so that our engineers can take a look
Thank you
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Roman Sandoval
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Roman Sandoval
I tried reverting to previous saved versions, but all the multi-day work has been gone and the PCB does not populate. I reset the computer multiple times and also the browser. Still, no PCB.
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collinsemasi
Roman Sandoval: Thanks for sharing the link to the project. Could I also ask that you give user "Support" permission to access the project since it is private to you.
You can do this by following the steps below:
- Open the project
- Click the sharebutton at the top right side of the editor
- Click Advancedon the "Share with other" window that appears
- In the "invite people" text box, type Supportand select the Flux support option that appears
- Click the can viewoption next to the text box and selectcan edit
- Finally click the Addbutton
Close that window by clicking
done
at the bottom rightR
Roman Sandoval
collinsemasi Ok, done
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collinsemasi
Roman Sandoval: Thank you, I now have access. Let me take a look.
Had you already done the layout and routing of the PCB? or what state was it at?
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Roman Sandoval
collinsemasi yes, the PCB was designed with the components with traces mapped. Several days of dedicated work.
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Roman Sandoval
collinsemasi Hello, any updates regarding how to rescue and resolve this issue? We've paused design work on your platform due to this.