Importing 3D .STEP file Crashes the Document
complete
Adrian Coronado
After I Import a 3D .STEP file, the document will crash and it will not come back to normal if I hit refresh.
Here's a Video regarding on this issue.
Robert Bisewski
complete
Robert Bisewski
Adrian Coronado thanks for being patient Adrian!
The files you uploaded seem to be zero length empty files, which seems to have been at the root of this issue. As for the links you gave me in Google Docs, they also appear to be zero length empty files.
The engineers have since created a fix and pushed this onto live, so now I think it is impossible to accidentally upload an empty file, and thus hopefully no more projects will accidentally break.
I took a look at those two projects you shared with me, and they seem to be broken by this. I have since repaired them and they should hopefully be back to normal (though consider clearing your browser cache).
Let me know if you have any other existing projects that are still broken and I can take a look at them. Otherwise I will consider this issue closed.
Adrian Coronado
Robert Bisewski: No other document is broken for me @Robert Bisewski Thanks for making this as priority! Much appreciated!
Robert Bisewski
Yep, looks like it's a zero byte file, in Google Drive.
Anyway, let me see if I can adjust our code to handle zero byte files, one sec...
Robert Bisewski
Adrian Coronado if possible, could you send us this file somehow?
I'd like to debug this more.
On our end, it looks like a zero byte file was uploaded.
Adrian Coronado
Robert Bisewski: Okay it's from Snapeda by the way.
Robert Bisewski
Sure, let me take a look...
Adrian Coronado
Robert Bisewski: Hi Robert, here's the 2 Documents that has issue: