Components disappear (data corruption)
closed
M
Michael van Niekerk
On one tab, the editor is open, and all the components are there.
When opening the same project in another tab or in another browser, then all the components are missing.
When moving a single component in the working tab, the non working browser tab/windows's editor crashes. Reloading the broken tab/window the component re-appears.
Robert Herbst
closed
We've fixed several issues that might have been the root cause of this corruption and we've been unable to reproduce the issue in new projects.
Robert Herbst
Hi Michael van Niekerk,
As a response to this bug (and some others) we've addressed several issues that could caused the corruption you experienced in this project.
We're also working on improving the resilience of our change history feature that will enable us to recover from these situations more often and to more easily diagnose what the root cause was. That work is ongoing and will take some time to complete.
Given the above I'm going to close this ticket as we think we've addressed the underlying cause(s). If you're still experiencing these issues in other projects, please let us know as we'd like to be aware of any issues we might have missed.
If there's anything else you'd like assistance with regarding this ticket please let us know.
Robert Herbst
in progress
Jharwin
planned
Dacre
Hi Michael van Niekerk, thanks again for bringing an issue to our attention.
Would it possible for you to enable access to the project again via Share Settings, so that we can try to reproduce & diagnose this issue?
Also wondering if the issue is unique to this project? Or are you experiencing the same problem on other (simpler) projects?
If possible, would you be able to tell me:
- how much memory your system has?
- how much memory the Firefox browser is using the in experiment above?
- how much memory the Edge browser is using the in experiment above?
- does the problem occur if you have the project open in only one tab of each browser?
Dacre
Michael van Niekerk just adding to my last comment; if you'd prefer to share access to the project with me directly (rather than to make it public), you can do so by via Advanced sharing options, with my user handle
dacre
M
Michael van Niekerk
Dacre: Shared
M
Michael van Niekerk
Dacre: Hi Dacre
One thing I've noticed, working on this project - after about ±45min working on Firefox the browser will totally lock up.
Another thing - Edge on macOS lets its tabs "sleep". When there's no Websocket activity with a sleeping connection, macOS will kill the connection as well. Is this state propagation gone wrong?
* Memory on system: 16GB
M1 Mac Pro
* As for the other memory questions, I've long closed the project and started on another clone. Lucky for me I've only lost an hour due to this.
* I did see this also happening with the project I've cloned from where I had another tab open FF of the same project. Lucky only 1 component disappeared.
Dacre
Michael van Niekerk: Thank you for this detailed and informative reply! I will pass this onto the team for further investigation